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Join and ride with our app.

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Locations

Pricing

JOIN

How It Works

1. CHOOSE YOUR BIKE

Enter the bike's number into the Zagster app to get your code.

2. UNLOCK

Enter your code into the lockbox to access the
U-Lock key.

3. RIDE

Assemble and place the
U-Lock into its holster or basket. Enjoy your ride!

4. RETURN & LOCK

Lock your bike to a mBike Zagster station, end your ride in the app and close the lockbox firmly.

No smart phone?

Text SMS to (202) 999-3924 to learn how to ride by text message.

Meet the Bike

Cruiser

  • Adjustable seat height fits adult riders
  • Activate the front and rear lights at night
  • Keep the U-lock in the basket while you ride
  • 7 gears of shifting lets you ride anywhere
  • Fenders and a chain guard keep you clean

Accessible Bikes

Everyone can enjoy taking a spin on the mBike Bike Share with our accessible bikes for every need. These bikes are available through the Zagster mobile app - just like the Cruiser.
Contact [email protected] for more information about accessibility.

Photo of tricycle, in profile view.

Trike

  • Easy chair seat for comfort
  • Foot (coaster) and hand brakes
  • Heavy-duty frame construction
  • 3 speeds
Photo of hand cycle tricycle, in profile view. Hand Cycle has a red safety flag attached to the rear.

Hand Cycle

  • Hand-propelled design
  • Easy to use hand steering and braking controls
  • Upright seat for comfort
  • 7 speeds
Photo of side by side tricycle, in profile view. Side by side has two seats and sets of pedals for two riders.

Side by Side

  • Side by side seating for pairs of riders with different size and ability
  • Twin independent transmissions so each rider can pedal at their own pace
  • Foot (coaster) and hand brakes
  • Easy chair seats for comfort
  • 3 speeds

FAQs

Membership in the mBike program is open to all members of the public 18 years of age or older. You must have a valid credit or debit card to become a member of the bike share.
While you are using a Zagster bike, you are free to ride it wherever you like. If you want to make a stop, you must lock the bike to a secure object (but never just lock the bike to itself).

Before you end your bike trip, you must return your bike to a mBike Zagster station. Trips may never be ended unless the bike is already locked to a Zagster station. Do not leave a bike anywhere else unless you have an active trip on the bike. Riders may be held liable for replacement of lost bikes.

Nope, you cannot leave a Zagster bike locked anywhere other than a designated Zagster station unless you have an active trip on the bike. We LOVE that you like riding Zagster, but this is a bike sharing program for everyone. Please leave bikes where everyone can access them.
Only mBike bike share members are allowed to check out bikes, and you may only check out one bike at a time. Everyone who rides a Zagster bike is required to have their own Zagster membership and to have signed our Rider Agreement. If you know someone else who wants to ride, just have them sign up . It's fast and super easy!
  1. Don't panic.
  2. Refer to the troubleshooting tips below. Sometimes it simply takes another try.
  3. If all else fails, please call us at 202-999-3924.
  1. Check your key and make sure that it is not bent, or twisted, and the keyway is clear. Your key should insert all the way and turn 180 degrees smoothly.
  2. If the key isn't going in all the way, try turning the key back and forth a few times while pushing inward. Your key should insert fully and turn 180 degrees.
  3. If you cannot secure your bike, please call us at 202-999-3924 right away!

There are 2 primary reasons for why the lockbox won't close:

  1. Sometimes the key inside the lockbox can jam the lockbox lid, preventing it from closing. Make sure the key is placed into the slot above the keyreel, and then firmly press down on the lid to close it.
  2. When a lockbox lid is left open for a long time, the locking mechanism will extend and you will not be able to close the lid. Enter your code into the lockbox, just as you would if opening the box for the first time. Allow the mechanism to open, wait 10 seconds, and then firmly press the lid closed. Pull up on the lid to make sure it’s locked shut.
  3. If you cannot secure your bike, please call us at 202-999-3924 right away!

If you believe your Zagster bike has been stolen, immediately contact your local police department and building security to file theft reports.

You are obligated by your Rider Agreement to alert us as soon as possible in the event of any potential loss or theft of Zagster bikes. Call Zagster at 202-999-3924 and we’ll walk you through what to do. We’ll also email you an Incident Report that you’ll need to complete. You may be charged for the cost of replacing a lost or stolen bike.

Zagster strongly recommends that you wear a helmet while riding.